Refunds &
remedies

01 Your consumer guarantees

Services in Australia come with automatic guarantees under the ACL: work must be done with due care and skill, be fit for purpose, and be delivered in a reasonable time. If our work fails those guarantees, you're entitled to a remedy, and you don't need to quote the Act at us to get it.

02 Our fix-it-first rule

If something we did isn't right, bring it back. Warranty jobs jump the queue. We re-inspect, fix our work free of charge, and cover consequential damage our work caused (for example, a part damaged by an incorrect repair of ours).

03 When refunds apply

• Failed repair we can't fix: if we can't put it right, you get your money back for that work.
• Cancelled bookings: deposits are refunded in full up to 24 hours before your booking; later cancellations may forfeit parts already ordered for your job.
• Unused parts: parts ordered but not yet fitted are refundable if you cancel the job.
• Overcharges: billing errors are corrected and refunded immediately, no forms required.

04 What's not covered

• Pre-existing faults outside the system we repaired.
• Damage from misuse, racing, overloading or continued driving against our advice.
• Customer-supplied parts. We warranty our labour fitting them, not the part itself.
• Work disturbed by another workshop before we can inspect it.

05 How to claim

Call +61 2 9724 0853 or email autodetailinglab@gmail.com with your invoice number and what's happening. Warranty inspections are booked within two business days, sooner if the car isn't safe to drive. Refunds go back to the original payment method within 5 to 10 business days of approval.

06 If we disagree

If we believe a failure wasn't our work and you disagree, we'll say so plainly and explain why, in writing if you want it. You can always take the matter to the WA Commissioner for Consumer Protection; our obligation under the ACL stands regardless.