Terms of
service
The terms that apply when you book with Auto Detailing Lab: how quotes, approvals, payment and our warranty work.
Book a job and you get a written quote first. Nothing is done without your approval. You pay on completion. Our workmanship is warranted for 24 months or 40,000 km. The rest is the detail underneath those three sentences.
01 Bookings and quotes
Bookings can be made by phone, email, the website form or in person. Before work begins we provide a written estimate covering parts and labour. Work starts only after you approve that estimate: verbally, by SMS or email.
02 Additional work
If we find further faults once your vehicle is apart, work pauses while we send photos and a separate price. Approved extra work is added to the invoice; declined work is noted on the job sheet so there's a record either way.
03 Parts
We fit OEM or OEM-equivalent parts that meet the manufacturer's specification, and genuine parts where that's the right call. Customer-supplied parts can be fitted at our discretion, but they carry no parts warranty from us. Only our labour is covered. Old parts are returned on request unless they're exchange items (for example, some calipers and transmissions carry a core charge).
04 Timeframes
We give honest completion estimates, not optimistic ones. Parts delays happen. If a job will run past the quoted time, we tell you as soon as we know, not at pickup time.
05 Payment
Payment is due on completion: cash, all major cards or bank transfer. Invoices show parts and labour separately. For jobs over $1,500 we may ask for a parts deposit. Vehicles are released once payment clears; an approved account is required for B2B invoicing.
06 Workmanship warranty
Our workmanship is warranted for 24 months or 40,000 km, whichever comes first. Parts carry the manufacturer's warranty, which we process for you in-house. The warranty doesn't cover misuse, racing or pre-existing faults outside the repaired system, and it's void if another workshop pulls the repair apart first.
07 Care of your vehicle
While your vehicle is with us it's covered by our workshop insurance. We fit seat, wheel and floor protection during work. Personal items are your responsibility, so grab your valuables out before drop-off.
08 Website use
Prices and information on autodetailinglab.net are 'from' figures and general guidance. Your written quote is the binding document. We may update these terms; the version on this page applies from the date above.
Something unclear?
Email autodetailinglab@gmail.com with the clause number and the owner will explain it in plain English. Mail reaches us at 215 Fern Rd, Wilson WA 6107.